Artic Mechanical Inc
  • San Jose, CA, USA
  • Full Time

HVAC Service Manager

Location: Bay Area


Job Summary


An HVAC Service Manager leads a team of service technicians who work with heating, ventilation, and air conditioning systems.  The service manager performs service duties and supervises and coordinates activities of workers to ensure that all maintenance, repair, and installation of HVAC equipment are properly completed in an efficient manner.


Essential Functions


  • Interviews, screens, and evaluates new HVAC service technicians and recommends for potential service technician personnel
  • Identifies training needs of staff and facilitates delivery of training. Trains HVAC technicians in procedures and usage of equipment
  • Ensures appropriate employee safety training and compliance is completed
  • Responsible for working with Company dispatchers on all customer and technical issues
  • Responsible for working with service technicians in the field and dealing with complaints from customers and technicians
  • Track, refill, and maintain truck stock and tools for all service vehicles
  • Responsible for spot checking stores to verify proper PM's and service work and for maintaining service margins and profit
  • Create and implement changes to increase revenue and gain market share
  • Enforce the processes and procedures to create more efficient and profitable service business
  • Facilitates management and departmental meetings
  • Ensures that all service revenue grows
  • Reviews quotes to verify technical accuracy
  • Reviews warranty, service, start-up repair, and installation needs
  • Assist Billing Department with invoice review
  • Complies with all applicable health and safety regulations, policies, and established work practices
  • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.


Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily.  Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions.  Contact HR for additional information.


Job Requirements Minimum Qualifications


  • 5+ years of HVAC Service Technician job experience
  • 5+ years of successful HVAC service management background preferred, but not required
  • Must have experience and/or knowledge of the HVAC industry
  • Must have a valid driver's license with a clean driving record
  • Ability to perform advanced level maintenance related tasks on HVAC equipment
  • EPA Universal Certification required
  • Problem solving, and conflict management skills recommended
  • Ability to generate ideas and create processes to grow service department
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to work well with all levels of management, executive leadership and support staff, as well as with employees


Disclaimer: Artic Mechanical, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.



Artic Mechanical Inc
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